FAQs
HOW LONG DOES IT TAKE TO DELIVER?
All orders are processed within 24-48 hours. Once your item/s are dispatched, the estimated delivery time is:
- UK: 3-7 business days
- USA: 3-7 business days
- Australia: 3-7 business days
- Canada: 5-8 business days
- Europe: 7-10 business days
- Rest of world: 10-20 business days
WHAT'S YOUR RETURN POLICY?
At Jova Skin, we offer a 60-day money-back guarantee to give our customers peace of mind when trying a new product. If you're not satisfied, you can return our product within this period for a full refund, as customer satisfaction is our top priority.
WHEN SHOULD I EXPECT RESULTS?
Jova offers a range of immediate and long-term benefits. Most users report plumper, smoother skin within the first few weeks, a reduction in under-eye bags, and an overall glowing complexion.
With consistent use, expect to look more rested and rejuvenated within a few weeks. Wrinkles typically appear smoother and less prominent. Continuous use enhances these benefits, helping you achieve and maintain vibrant, beautiful skin.
WHAT IF I DON'T SEE RESULTS?
Understanding that everyone's skin is unique, our founders designed Jova to cater to this diversity.
Jova works for 97% of our customers, but for the 3% who don't see the desired results, we offer a 100% satisfaction guarantee. Return any product within 60 days of delivery for a full refund, even if it's been opened and used.
Trying Jova is completely risk-free, as we cover the return shipping!
WHERE ON MY FACE CAN I USE JOVA?
Jova can be used on various parts of your face including the forehead, brows, cheeks, upper lip, under the eyes, and chin. You can also target specific areas for treatment. For neck lines, gently glide Jova up your neck, avoiding direct contact with your throat.